Questions about ordering and owning your furniture

Our furniture is handmade to order. The typical production time is 4–6 weeks, followed by delivery on the next suitable route. If timing is important, please contact us before ordering.

Standard products can be ordered directly through the website. If you need a custom size, a different specification or help choosing an option, contact us before ordering and we will guide you through it.

Klarna payment options are available at checkout where the order and customer are eligible. The options offered and any approval decision are controlled by Klarna.

Yes. We can adapt many existing designs or develop an original piece. Send measurements, photographs and your ideas through our contact page to begin.

Yes, by appointment. Please call before travelling so we can make sure somebody is available to help you.

Delivery is free to most addresses in England, mainland Scotland and Wales. Surcharges can apply to some locations, so please contact us if you are unsure.

We deliver much of our furniture ourselves. In some circumstances we use a carefully selected courier, depending on the item and destination.

Sometimes, depending on the item and destination. Contact us before ordering with your postcode or country and the furniture you are interested in so we can confirm whether delivery is possible and provide a price.

Contact us as soon as possible. We can normally update the address before dispatch, but a different location may change the delivery cost or route and must be agreed with us first.

An expedited service may be available for suitable orders, depending on our production schedule and your delivery location. Contact us before ordering so we can confirm whether the date is achievable and explain any additional charge.

Please tell us about narrow doorways, stairs, lifts, restricted parking or difficult access before delivery. It is your responsibility to make sure the packaged furniture will fit through every entrance and into the intended room.

Some straightforward self-assembly is required. Instructions, fixings and the necessary tools are included, and our workshop team is available if you need help.

Store the leaf flat under a bed or sofa in a dry, normally heated room. Avoid lofts, garages and anywhere with large changes in temperature or humidity.

Our timber room dividers are approximately 3.5 × 6cm. Customers commonly leave a 6–10cm gap when the 3.5cm face is visible, or an 8–14cm gap when the 6cm face is visible. The final spacing is a matter of appearance and the opening you need to cover.

Wipe spills promptly with a slightly damp cloth, then dry the surface. Avoid harsh chemical cleaners and use coasters or placemats where possible. A light coat of the appropriate wax every 3–6 months will refresh a waxed finish.

Yes. Our Wax Refinishing Kit contains the wax and materials needed to refresh the finish.

Usually, yes. Contact us with your order number and the item you would like to add. Adding another piece may extend the overall lead time if you want everything delivered together.

Contact us as soon as possible. What can be changed or cancelled depends on whether materials have been ordered and production has begun, as detailed in our terms and refund policy.

Contact us promptly with your order number and clear photographs. We will review the issue and explain the repair, replacement or return options that apply.