Privacy policy
IN BRIEF:
We gather and use information about users of our website in order to provide products and services, and understand how customers use our website to improve their browsing experience.
TheGrainCompanyLTD owns and operates the business, analytics, information, applications, websites and other products and services www.thegraincompany.co.uk
Our Privacy Policy is supplemented by and subject to our Terms & Conditions.
IN DETAIL:
PERSONAL INFORMATION WE COLLECT?
When you visit our website we automatically collect Device Information, including information about your web browser, IP address, time zone, your demographic information and some of the cookies already installed on your device. As you browse our website, we collect information about individual web pages or products you view, what websites or search terms referred you to us and information about how you interact with our website.
We collect this information using different technologies, including:
“Cookies” [data files placed on your device which can include an anonymous unique identifier - to find out more about cookies, and how to disable them, visit https://www.allaboutcookies.org]
“Log files” [track actions on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps]
“Web beacons”, “tags”, & “pixels” [electronic files that record information about how you browse our website]
We use this Device Information to better understand how you use our website, and to improve your browsing experience.
When you make or attempt to make a purchase through our website, we collect certain Order Information, including your name, billing and shipping address, payment information [including credit card numbers], email address, and contact phone number.
PERSONAL INFORMATION WE USE?
We use Order Information:
- to fulfil orders placed through our website, [including processing payment information, arranging delivery and providing you with invoices and order confirmations]
- to communicate with you
- to contact you in response to an enquiry
- for our internal records
- to screen orders for potential risk or fraud
- to provide you with information or advertising relating to our products or services [in line with preferences you have made]
We use Device Information:
- to screen orders for potential risk or fraud [in particular, your IP address]
- to improve and optimize our website, [for example, generating analytics about how customers interact with and browse our website]
- to improve our products and the services we provide
- to assess the success of our marketing and advertising campaigns
PERSONAL INFORMATION WE SHARE?
We share your Personal Information with third parties to help us use your Personal Information, as described above [for example, using Google Analytics to help understand how customers use our websites' — to find our more about how Google uses Personal Information, visit: https://www.google.com/intl/en/policies/privacy/.
To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations or to respond to lawful requests for information like subpoenas, search warrants, or to protect our rights.
BEHAVIOURAL ADVERTISING?
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you [to find out more about information targeted advertising, visit the Network Advertising Initiative https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
To opt out of targeted advertising, visit:
– for Facebook: https://www.facebook.com/settings/?tab=ads
– for Google: https://adssettings.google.com/anonymous
– for Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
or visit the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.
[Please note we do not alter our websites data collection and use practices, when a Do Not Track signal is seen on your browser]
YOUR RIGHTS?
You have the right to access personal information we hold about you [as a European resident] and to request that your personal information be corrected, updated, or deleted. Please contact us if you would like to exercise this.
We process your information in order to fulfil the contract we have with you when you order on our website, or to pursue our legitimate business interests as stated above.
DATA RETENTION AND SECURITY?
We retain your Order Information for our records unless and until you ask us to delete it.
All information is stored securely, protected by physical and electronic safeguards and in line with the Data Protection Act 2018.
UPDATES?
We may update this privacy policy periodically to reflect changes to our practices or for operational, legal or regulatory reasons.